{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2026-05-05T10:18:08","modified_gmt":"2026-05-05T10:18:08","slug":"customer-help","status":"publish","type":"page","link":"https:\/\/eusalevape.com\/es\/customer-help\/","title":{"rendered":"Ayuda al cliente"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t

Ayuda al cliente<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

Our happiness team is always here to assist.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
Common purchase queries answered<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo e-cigarettes contain nicotine?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

That depends on the e-liquid. Some e-liquids contain nicotine, while others are completely nicotine-free. You can choose according to your personal preference.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does an e-cigarette last?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

It depends on the device type and your vaping habits. Disposable vapes usually last several hundred to several thousand puffs, while refillable devices can be used for months with proper maintenance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere do you ship from?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We ship orders from our warehouses in\u00a0Europe and China<\/strong>, depending on product availability and your location.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t How long will delivery take?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Los plazos de entrega var\u00edan seg\u00fan el destino. Los pedidos realizados desde nuestra\u00a0Almac\u00e9n de la UE<\/strong>\u00a0suelen llegar en\u00a0De 3 a 7 d\u00edas laborables<\/strong>, mientras que los pedidos de nuestra\u00a0Almac\u00e9n en China<\/strong>\u00a0puede tardar\u00a0Entre 10 y 20 d\u00edas laborables<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre your products genuine?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. All our e-cigarettes and e-liquids come from\u00a0verified, authorized manufacturers<\/strong>. We do not sell counterfeit or untested products.<\/p><\/div>

\u00a0<\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I travel with my vape?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, but most airlines require you to keep e-cigarettes in your carry-on luggage, not checked baggage. Always check local laws before traveling with vaping products.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
If you need to swap an item<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

Returns and Exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your returns policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We accept returns within\u00a014 days<\/strong>\u00a0of delivery for unused and unopened items. Please contact our support team before returning any product.Please see\u00a0the Refund and Return Policy\u00a0for details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI received the wrong item<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Por favor, conserva el producto en su embalaje original junto con todos los recibos de compra y de reembolso. Necesitar\u00e1s estos documentos para las comunicaciones posteriores con el vendedor y el sistema de pago.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy order arrived damaged<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Por favor, conserva el producto en su embalaje original junto con todos los recibos de compra y de reembolso. Necesitar\u00e1s estos documentos para las comunicaciones posteriores con el vendedor y el sistema de pago.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pre-order an item that is sold out?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, you can, but we can’t guarantee when it will be in stock. You can choose other products.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can i track my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Una vez que se haya enviado tu pedido, te enviaremos un correo electr\u00f3nico con un enlace de seguimiento. Puedes utilizarlo para consultar el estado de tu env\u00edo en cualquier momento.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\thow do i change my shipping address?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Contact us and we can help you make the changes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Customer Help Our happiness team is always here to assist. Common purchase queries answered FAQ Do e-cigarettes contain nicotine? That depends on the e-liquid. Some e-liquids contain nicotine, while others are completely nicotine-free. You can choose according to your personal preference. How long does an e-cigarette last? It depends on the device type and your […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-heading.php","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-1002","page","type-page","status-publish","hentry"],"yoast_head":"\nCustomer Help<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eusalevape.com\/es\/customer-help\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Help\" \/>\n<meta property=\"og:description\" content=\"Customer Help Our happiness team is always here to assist. Common purchase queries answered FAQ Do e-cigarettes contain nicotine? That depends on the e-liquid. Some e-liquids contain nicotine, while others are completely nicotine-free. You can choose according to your personal preference. How long does an e-cigarette last? It depends on the device type and your […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/eusalevape.com\/es\/customer-help\/\" \/>\n<meta property=\"og:site_name\" content=\"eusalevape\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-05T10:18:08+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/eusalevape.com\\\/customer-help\\\/\",\"url\":\"https:\\\/\\\/eusalevape.com\\\/customer-help\\\/\",\"name\":\"Customer Help\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/eusalevape.com\\\/#website\"},\"datePublished\":\"2018-07-09T11:19:52+00:00\",\"dateModified\":\"2026-05-05T10:18:08+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/eusalevape.com\\\/customer-help\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/eusalevape.com\\\/customer-help\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/eusalevape.com\\\/customer-help\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/eusalevape.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Help\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/eusalevape.com\\\/#website\",\"url\":\"https:\\\/\\\/eusalevape.com\\\/\",\"name\":\"eusalevape\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/eusalevape.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/eusalevape.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/eusalevape.com\\\/#organization\",\"name\":\"eusalevape\",\"url\":\"https:\\\/\\\/eusalevape.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/eusalevape.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/eusalevape.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/cropped-eusalevape-image-2.webp\",\"contentUrl\":\"https:\\\/\\\/eusalevape.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/cropped-eusalevape-image-2.webp\",\"width\":910,\"height\":483,\"caption\":\"eusalevape\"},\"image\":{\"@id\":\"https:\\\/\\\/eusalevape.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Ayuda al cliente","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/eusalevape.com\/es\/customer-help\/","og_locale":"es_ES","og_type":"article","og_title":"Customer Help","og_description":"Customer Help Our happiness team is always here to assist. Common purchase queries answered FAQ Do e-cigarettes contain nicotine? That depends on the e-liquid. Some e-liquids contain nicotine, while others are completely nicotine-free. You can choose according to your personal preference. How long does an e-cigarette last? It depends on the device type and your […]","og_url":"https:\/\/eusalevape.com\/es\/customer-help\/","og_site_name":"eusalevape","article_modified_time":"2026-05-05T10:18:08+00:00","twitter_card":"summary_large_image","twitter_misc":{"Tiempo de lectura":"2 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/eusalevape.com\/customer-help\/","url":"https:\/\/eusalevape.com\/customer-help\/","name":"Ayuda al cliente","isPartOf":{"@id":"https:\/\/eusalevape.com\/#website"},"datePublished":"2018-07-09T11:19:52+00:00","dateModified":"2026-05-05T10:18:08+00:00","breadcrumb":{"@id":"https:\/\/eusalevape.com\/customer-help\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/eusalevape.com\/customer-help\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/eusalevape.com\/customer-help\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/eusalevape.com\/"},{"@type":"ListItem","position":2,"name":"Customer Help"}]},{"@type":"WebSite","@id":"https:\/\/eusalevape.com\/#website","url":"https:\/\/eusalevape.com\/","name":"eusalevape","description":"","publisher":{"@id":"https:\/\/eusalevape.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/eusalevape.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/eusalevape.com\/#organization","name":"eusalevape","url":"https:\/\/eusalevape.com\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/eusalevape.com\/#\/schema\/logo\/image\/","url":"https:\/\/eusalevape.com\/wp-content\/uploads\/2026\/05\/cropped-eusalevape-image-2.webp","contentUrl":"https:\/\/eusalevape.com\/wp-content\/uploads\/2026\/05\/cropped-eusalevape-image-2.webp","width":910,"height":483,"caption":"eusalevape"},"image":{"@id":"https:\/\/eusalevape.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/eusalevape.com\/es\/wp-json\/wp\/v2\/pages\/1002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eusalevape.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eusalevape.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eusalevape.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eusalevape.com\/es\/wp-json\/wp\/v2\/comments?post=1002"}],"version-history":[{"count":6,"href":"https:\/\/eusalevape.com\/es\/wp-json\/wp\/v2\/pages\/1002\/revisions"}],"predecessor-version":[{"id":7234,"href":"https:\/\/eusalevape.com\/es\/wp-json\/wp\/v2\/pages\/1002\/revisions\/7234"}],"wp:attachment":[{"href":"https:\/\/eusalevape.com\/es\/wp-json\/wp\/v2\/media?parent=1002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}