{"id":12,"date":"2026-05-07T02:47:07","date_gmt":"2026-05-07T02:47:07","guid":{"rendered":"https:\/\/eusalevape.com\/?page_id=12"},"modified":"2026-05-07T02:50:41","modified_gmt":"2026-05-07T02:50:41","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/eusalevape.com\/es\/refund_returns\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"

Pol\u00edtica de devoluciones y reembolsos<\/strong><\/p>\n\n\n\n

Thank you for shopping at eusalevape<\/strong>. We value your business and want to ensure you have a transparent experience with our returns and refunds process. Please read our policy carefully before making a purchase.<\/p>\n\n\n\n

1. 14-Day Right of Withdrawal (EU Customers)<\/strong><\/h3>\n\n\n\n

In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within 14 days<\/strong> from the day you, or a third party designated by you, received the goods, without giving any reason.<\/p>\n\n\n\n

2. Conditions for Returns & Hygiene Exception<\/strong><\/h3>\n\n\n\n

Due to the nature of our products and strict hygiene and health protection regulations<\/strong>, certain restrictions apply:<\/p>\n\n\n\n

    \n
  • Eligible for Return:<\/strong> Items must be completely unopened, unused, and in their original sealed packaging<\/strong> (with all plastic wraps, security seals, and labels intact).<\/li>\n\n\n\n
  • Non-Returnable Items (Hygiene Exception):<\/strong> Disposable vapes, pre-filled pods, e-liquids, and atomizers cannot be returned or refunded once the original packaging or security seal has been broken or opened<\/strong>.<\/li>\n<\/ul>\n\n\n\n

    3. How to Initiate a Return<\/strong><\/h3>\n\n\n\n

    To start a return process, please contact our support team at yinl21289@gmail.com<\/strong> with your order number and photos showing that the product’s seal is unbroken.<\/p>\n\n\n\n

      \n
    • Return Address:<\/strong> Do not send items back to the address on the shipping label. Our support team will provide you with the correct EU return warehouse address.<\/li>\n\n\n\n
    • Return Shipping Costs:<\/strong> Customers are responsible for paying the shipping costs for returning items unless the return is due to our error (e.g., wrong item sent). We highly recommend using a trackable shipping service.<\/li>\n<\/ul>\n\n\n\n

      4. Damaged, Defective, or Wrong Items<\/strong><\/h3>\n\n\n\n

      If you receive a defective item or a wrong product, please contact us within 48 hours<\/strong> of delivery.<\/p>\n\n\n\n

        \n
      • Please provide clear photos or a short video demonstrating the defect.<\/li>\n\n\n\n
      • Once verified, we will arrange a replacement or a full refund at no additional cost to you.<\/li>\n<\/ul>\n\n\n\n

        5. Refunds Process<\/strong><\/h3>\n\n\n\n

        Once your return is received and inspected by our warehouse team, we will send you an email to notify you of the approval or rejection of your refund.<\/p>\n\n\n\n

        If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5 to 7 business days<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"

        Refund and Returns Policy Thank you for shopping at eusalevape. We value your business and want to ensure you have a transparent experience with our returns and refunds process. Please read our policy carefully before making a purchase. 1. 14-Day Right of Withdrawal (EU Customers) In accordance with EU consumer protection laws, you have the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund and Returns Policy - eusalevape<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eusalevape.com\/es\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - eusalevape\" \/>\n<meta property=\"og:description\" content=\"Refund and Returns Policy Thank you for shopping at eusalevape. 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