{"id":12,"date":"2026-05-07T02:47:07","date_gmt":"2026-05-07T02:47:07","guid":{"rendered":"https:\/\/eusalevape.com\/?page_id=12"},"modified":"2026-05-07T02:50:41","modified_gmt":"2026-05-07T02:50:41","slug":"remboursements_returns","status":"publish","type":"page","link":"https:\/\/eusalevape.com\/fr\/refund_returns\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"

Politique de remboursement et de retour<\/strong><\/p>\n\n\n\n

Merci d'avoir fait vos achats chez eusalevape<\/strong>. Nous appr\u00e9cions votre confiance et souhaitons vous garantir une exp\u00e9rience transparente dans le cadre de notre proc\u00e9dure de retour et de remboursement. Veuillez lire attentivement notre politique avant d'effectuer un achat.<\/p>\n\n\n\n

1. Droit de r\u00e9tractation de 14 jours (clients de l'UE)<\/strong><\/h3>\n\n\n\n

Conform\u00e9ment \u00e0 la l\u00e9gislation europ\u00e9enne en mati\u00e8re de protection des consommateurs, vous avez le droit de renoncer \u00e0 votre achat dans les d\u00e9lais suivants 14 jours<\/strong> \u00e0 partir du jour o\u00f9 vous, ou un tiers d\u00e9sign\u00e9 par vous, avez re\u00e7u les marchandises, sans donner de raison.<\/p>\n\n\n\n

2. Conditions de retour et exception en mati\u00e8re d'hygi\u00e8ne<\/strong><\/h3>\n\n\n\n

En raison de la nature de nos produits et de la stricte les r\u00e8gles d'hygi\u00e8ne et de protection de la sant\u00e9<\/strong>, certaines restrictions s'appliquent :<\/p>\n\n\n\n

    \n
  • \u00c9ligible au retour :<\/strong> Les articles doivent \u00eatre enti\u00e8rement non ouverts, non utilis\u00e9s et dans leur emballage d'origine scell\u00e9<\/strong> (avec tous les emballages en plastique, les sceaux de s\u00e9curit\u00e9 et les \u00e9tiquettes intacts).<\/li>\n\n\n\n
  • Articles non retournables (exception pour l'hygi\u00e8ne) :<\/strong> Vapes jetables, dosettes pr\u00e9-remplies, e-liquides et atomiseurs ne peuvent \u00eatre renvoy\u00e9s ou rembours\u00e9s si l'emballage d'origine ou le sceau de s\u00e9curit\u00e9 a \u00e9t\u00e9 bris\u00e9 ou ouvert<\/strong>.<\/li>\n<\/ul>\n\n\n\n

    3. Comment initier un retour<\/strong><\/h3>\n\n\n\n

    Pour entamer une proc\u00e9dure de retour, veuillez contacter notre \u00e9quipe d'assistance \u00e0 l'adresse suivante yinl21289@gmail.com<\/strong> avec votre num\u00e9ro de commande et des photos montrant que le sceau du produit n'est pas bris\u00e9.<\/p>\n\n\n\n

      \n
    • Adresse de retour :<\/strong> Ne renvoyez pas les articles \u00e0 l'adresse figurant sur l'\u00e9tiquette d'exp\u00e9dition. Notre \u00e9quipe d'assistance vous fournira l'adresse correcte de l'entrep\u00f4t de retour de l'UE.<\/li>\n\n\n\n
    • Frais de retour :<\/strong> Les clients sont tenus de payer les frais d'exp\u00e9dition pour le retour des articles, sauf si le retour est d\u00fb \u00e0 une erreur de notre part (par exemple, si l'article envoy\u00e9 n'est pas le bon). Nous recommandons vivement l'utilisation d'un service d'exp\u00e9dition avec suivi.<\/li>\n<\/ul>\n\n\n\n

      4. Articles endommag\u00e9s, d\u00e9fectueux ou erron\u00e9s<\/strong><\/h3>\n\n\n\n

      Si vous recevez un article d\u00e9fectueux ou un mauvais produit, veuillez nous contacter dans les d\u00e9lais suivants 48 heures<\/strong> de livraison.<\/p>\n\n\n\n

        \n
      • Veuillez fournir des photos claires ou une courte vid\u00e9o d\u00e9montrant le d\u00e9faut.<\/li>\n\n\n\n
      • Apr\u00e8s v\u00e9rification, nous organiserons un remplacement ou un remboursement complet sans frais suppl\u00e9mentaires pour vous.<\/li>\n<\/ul>\n\n\n\n

        5. Proc\u00e9dure de remboursement<\/strong><\/h3>\n\n\n\n

        Une fois votre retour re\u00e7u et inspect\u00e9 par notre \u00e9quipe de l'entrep\u00f4t, nous vous enverrons un courrier \u00e9lectronique pour vous informer de l'approbation ou du rejet de votre remboursement.<\/p>\n\n\n\n

        En cas d'approbation, votre remboursement sera trait\u00e9 automatiquement et un cr\u00e9dit sera appliqu\u00e9 \u00e0 votre mode de paiement initial dans un d\u00e9lai de trois mois. 5 \u00e0 7 jours ouvrables<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"

        Refund and Returns Policy Thank you for shopping at eusalevape. We value your business and want to ensure you have a transparent experience with our returns and refunds process. Please read our policy carefully before making a purchase. 1. 14-Day Right of Withdrawal (EU Customers) In accordance with EU consumer protection laws, you have the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund and Returns Policy - eusalevape<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eusalevape.com\/fr\/remboursements_returns\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - eusalevape\" \/>\n<meta property=\"og:description\" content=\"Refund and Returns Policy Thank you for shopping at eusalevape. 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